Q: What is OIIQ.NET?
OIIQ.NET is operated by Organisation Investissement Immobilier Québec Inc., a Québec-registered corporation providing digital architecture, IT modernization, managed infrastructure, cybersecurity configuration, ERP & CRM implementation, and structured hardware supply for businesses across Canada and the United States.
Q: Who do you work with?
We support:
- Restaurants (sushi, bubble tea, banh mi, take-out)
- Beauty & Wellness (Beauty salons, nail salons, spas and hairdressers)
- Medical & dental clinics
- Hotels and boutique hospitality operations
- Professional offices (law, accounting, consulting)
- Real estate and property management companies & condo rental operations
- Growing SMBs seeking structured IT foundations
Q: Do you serve clients outside Canada?
Yes. OIIQ.NET provides services to businesses across Canada and the United States through secure remote service delivery models.Unless otherwise agreed in writing, contracts are governed by the laws of the Province of Québec, Canada.
Q: Where are you located?
OIIQ.NET is based in Québec, Canada and operates primarily through remote service delivery and cloud-based infrastructure management.
Q: What are Managed IT Services?
Managed IT Services provide ongoing support, monitoring, and maintenance of business technology systems.
Services may include:- Device configuration and management
- User account management
- Infrastructure monitoring
- Security configuration
- Remote support and troubleshooting
- System maintenance and updates
Q: Do you offer on-site support?
Most services are delivered remotely to ensure faster response and reduced operational costs.
On-site support may be available depending on location and contractual arrangements.
Q: Do you guarantee response times?
Response times depend on your support plan.
Guaranteed response times require a Service Level Agreement (SLA) defined in a written contract.
Q: How do you protect business systems?
We implement security-first configuration practices including:
- Multi-factor authentication (MFA)
- Secure device configuration
- Email security policies
- Backup and disaster recovery planning
- Role-based access control
- Network segmentation
Q: Can you guarantee protection against cyber attacks?
No technology provider can guarantee absolute protection.
Our approach significantly reduces risk through structured security architecture and industry best practices.
Q: Do you provide regulatory compliance services?
Unless specifically defined in a contract, OIIQ.NET does not provide legal compliance certification services.
Clients remain responsible for meeting regulatory obligations applicable to their business.
Q: What hosting services do you offer?
We provide several hosting solutions including:
- Website hosting
- Cloud infrastructure hosting
- Odoo ERP hosting
- Managed application hosting
- Backup and disaster recovery services
Q: Do you guarantee uptime?
Unless defined in a signed SLA, hosting services are provided on a commercially reasonable basis. Third-party infrastructure providers may experience outages beyond our control.
Q: Where is the hosting infrastructure located?
Hosting infrastructure may be located in Canada or the United States depending on service configuration and client requirements.
Q: Are backups included with hosting?
Backup services may be included in specific hosting plans or available as optional add-on services.
Backup scope and retention periods are defined in your agreement.
Q: Do you implement Odoo ERP?
Yes. OIIQ.NET provides structured implementation and configuration of Odoo ERP systems for business operations including:
- Accounting
- POS and Inventory management
- CRM
- Sales and eCommerce
- Business workflow automation
Q: Do you offer custom development?
Yes. Custom software development, integrations, and application customization services are available under project agreements.
Q: Can you migrate data from other systems?
Yes. Data migration services are available and evaluated based on project complexity and data structure.
Q: Do you sell hardware equipment?
Yes. OIIQ.NET supplies business-grade hardware including:
- Laptops and desktops
- Networking equipment
- Servers and storage devices
- POS equipment
- Business accessories
Q: Do you sell refurbished equipment?
Yes. We offer both new and certified refurbished business-grade equipment.
Refurbished equipment is tested and sourced from trusted supply channels.
Q: Do you maintain inventory?
Most products are supplied through authorized distributors using a just-in-time procurement model, which allows competitive pricing and current hardware availability.
Q: How does ordering work?
Typical process:
- Client selects products or approves a quote
- Payment confirmation is received
- Equipment is sourced from distributors
- Product ships directly or is configured prior to delivery
Q: Can products be returned?
Returns are subject to distributor policies and may include restocking fees. Special orders or customized products may not be refundable.
Q: Are warranties included?
Manufacturer warranties apply to new equipment.
OIIQ.NET assists with warranty coordination but does not extend manufacturer warranty coverage.
Q: Do you ship products directly to customers?
Yes. Products may ship directly from authorized distributors to the customer’s delivery address. Packaging may originate from third-party logistics providers.
Q: Are delivery times guaranteed?
Estimated delivery times are provided but may vary depending on product availability, supplier processing times, and shipping carriers.
Q: Is shipping insured?
Shipping terms depend on distributor and carrier policies. Risk transfer conditions are defined in purchase agreements.
Q: What if my item arrives damaged?
Notify us within 48 hours of delivery and provide photos of the package and item. We will coordinate with the distributor or carrier according to their claims process.
Q: How do recurring subscriptions work?
Hosting, support plans, and certain services are billed through recurring subscription agreements.
Subscriptions may be billed monthly or annually depending on the selected plan.
Q: Can subscriptions be upgraded?
Yes. Clients may upgrade plans as their business grows. Billing adjustments may apply depending on the billing cycle.
Q: What payment methods do you accept?
Payment options are displayed at checkout and may include secure online payment processing.
Q: Are refunds available?
Refund eligibility depends on the product or service:
- Delivered digital services are typically non-refundable
- Hosting refunds depend on plan conditions
- Equipment is sourced from distributors
- Hardware returns follow distributor policies
Q: Do you charge Canadian sales tax to U.S. clients?
Generally, Canadian sales taxes do not apply to remote services delivered to U.S. clients. Final tax treatment depends on applicable laws and customer location.
Q: Are invoices available in USD?
Yes. U.S. customers may be invoiced in USD.
Q: Do you have a U.S. office?
OIIQ.NET currently operates from Canada and provides services to U.S. clients through remote delivery models.
Q: Where can I read your Privacy Policy?
Our Privacy Policy is available in the footer of our website.
Q: Do you comply with Québec Law 25?
Yes. OIIQ.NET implements privacy safeguards aligned with Québec Law 25 and applicable Canadian privacy regulations.
Q: Who is the Privacy Officer?
Privacy inquiries may be directed to:
privacy@oiiq.netPrivacy Officer: Kim Dinh Huynh
Q: What law governs contracts?
Unless otherwise agreed in writing, contracts are governed by the laws of the Province of Québec, Canada.
Q: How can I request technical support?
You may request support by:
- Opening a support ticket through the client portal
- Contacting us by email
- Calling during business hours
https://portal.oiiq.net/helpdesk
Q: What are your support hours?
Support hours depend on your service agreement. Emergency or priority support options may be available under specific plans.
Q: What if I have an urgent issue?
Urgent support handling depends on your plan. If you have a managed support agreement, follow the escalation instructions provided in your onboarding documents or support portal.
Q: What are your contact details?
Email: contact@oiiq.net
Local: 514-600-1596Toll-free: 844-441-0797
Fax: 514-700-1387
If your question is not listed here, our team will be happy to assist you.
Schedule a Consultation or Open a Support Ticket
